Return and Refund Policy
At Sumifun Online Store, we strive to ensure your utmost satisfaction with every purchase. Prior to shipment, all products undergo thorough visual inspection to guarantee their quality and condition. However, if you encounter any issues with your order, we outline our return and refund policy below for your convenience:
Return Requests:
You may request a return for any reason within 14 days of receiving your order. Defective items must be returned in their original condition, including all packaging and manuals.
Refund Conditions:
Full Refund or Replacement, We offer a full refund or replacement in the following cases:
Defective items Lost items Items shipped in error Out-of-stock items Partial Refund.
Partial Refunds:
1、Incorrectly purchased items Items returned more than two weeks after delivery No Refund, but Exchange Possible.
2、We do not offer refunds in the following cases but may provide exchanges if you cover the reshipping fees.
3、Incorrect address provided Unable to deliver due to address not found Recipient failed to retrieve the package Return Procedure.
If you need to initiate a return, please contact us at contact@sumifun-store.com. If the return is due to a defect in our product or processing error, we will provide a prepaid shipping label or refund to cover reasonable return shipping costs. Otherwise, you will be responsible for return shipping fees.
Please note that international returns may take up to one month to reach us. Once we receive the returned package, our team will process your refund within 2 business days and notify you via email.
Initiating Returns:
To initiate a return, refund, or exchange, please contact us at contact@sumifun-store.com or through our "Contact Us" page. You may be required to provide receipts, proof of purchase, and any relevant photos or videos demonstrating product defects or processing errors.
Upon confirmation, you will receive your replacement or refund within 1-3 business days.
At Sumifun Online Store, your satisfaction is our top priority, and we appreciate your understanding and cooperation with our return and refund policy.
If you have any questions or concerns, please feel free to contact us at contact@sumifun-store.com